Dear Valued Customer,
Thank you for choosing to shop with us at Dentureway.
We typically complete order processing and initiate the shipment process within 8-12 hours after receiving your order. However, due to the involvement of multiple external systems, it may take 1-3 days for us to receive and update specific logistics details, such as the carrier and tracking number. Please rest assured that your package is already en route even during this period.
We understand that the delay in seeing updated tracking information might cause concern or dissatisfaction, and we sincerely apologize for any inconvenience this may cause. Please know that we are continually working to streamline this process and provide a smoother experience.
Thank you for your patience, understanding, and continued support. We are committed to fulfilling every order with care and diligence. We hope this reassurance brings you peace of mind and wish you all the best!
You are welcome to contact us with any questions.
With gratitude,
Dentureway Team
