We’ve recently noticed that a number of customers are experiencing failed payments during checkout when using PayPal.
First of all, we sincerely apologize for the inconvenience this may have caused.
Over the past few days, we’ve been in direct contact with PayPal support to investigate the issue. According to their feedback, our account and payment setup are all functioning normally. However, the problem still appears to be affecting some transactions.
We also want to extend a special thank you to those customers who took the time to report their experience and help us identify the issue — we truly appreciate your support and patience.
What You Can Do If Your Payment Fails
If you encounter a payment failure on our website, we recommend placing your order through our Amazon store instead:
- DIY Denture Kit – Create Your Own Affordable Smile at Home (Standard Pack)
- DIY Dentures with Impression,DIY Denture Kit,DIY Your Dentures at Home (Deluxe Pack)
- The product is exactly the same
- Shipping speed and service remain consistent
- Your order will be processed without interruption
This is currently the fastest and most reliable way to complete your purchase.
What We’re Doing
Our team is actively working with technical specialists to identify the root cause. At the same time, we are preparing to integrate additional payment providers to ensure a smoother checkout experience moving forward.
Thank you again for your understanding and continued support.
We’re committed to resolving this as quickly as possible.
